«The Best Preschools» Directory series begins again
April 2, 2015, 06:00
The Best Preschools Directory
Series of workshops and lectures for directors and principals of private preschools
Session 2. Organization Clients: Sales, Analysis, and Retention
Bishkek, 27-28 April 2015
Time – 10:00-17:00
Private kindergartens work for clients. It is understood that the client is a key person in the company. Providers of educational services must strike a balance between the demands of parents and those of kindergarten.
The second session of the course "Director" will acquaint you with a variety of tools that help you work effectively with the client (effectively - hence the client happy and the money is).
• Tools that can be used to capture and analyze customer attitude and time to make decisions. As we see customers that they value our work, they do not notice? What should I respond that it is possible to pass? As customers make decisions when they come to us in the children's center or when moving away from us? As "estimated cost" of our services?
• Key ways of selling services in the education business.
• Specificity of educational services that we work with the child and the parent (double-client). As it is necessary to take into account?
• What should the different employees to customers - managers, administrators, teachers, assistants, accountant, director, etc.
• Customer in different business processes (actions) of the organization - sales and services, payment services, the purpose of explanation and the price action in a conflict situation with a client or an employee, payroll, site organization, schedule, etc.
• Categories of clients and the necessary actions (not all customers need to do the same thing!). Customer base - it should look like in order to be useful.
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Often, a good teacher becomes the director of business. He knows how to do his job, loves children and is a fan of their soul, but he did not learn to lead people and the organization. So, he needs to learn a little control!
A series of workshops "Director" - a management educational program. First, a basic level, then - on the basis of a spiral - all the more difficult questions. Each seminar touches on many aspects, but focuses on one of the topics.
You will meet and offer business tools ("Business World" has long been developed many useful tools, you just do not know about them!) And of education (after all, this is a special case!).
Topics of future sessions:
Directory 3 Personnel. Motivation and. Salary
Directory 4 =Instruments of Management
Directories 5-6 Service Quality Management (Advanced Level)
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Directory- For those who are in the role of manager - leaders, deputies, heads of areas and branches, etc. All who are in responsible positions who substantially influence what is happening in the children's center or kindergarten.
Every session of Directory– This two-day training workshop (10.00 - 17.00), the possibility of consultations in person or on Skype.
Author and facilitator of the training-sessions: Maria Mirkes, anthropologist, business management consultant, director of the "School of Anthropology", the head of the set of educational projects, author of several books (resume attached, site www.antroponika.ru)
We believe it is important and possible to the organization and its director were so, what they really want to be.
Contact us by telephone: 660 384, 0772 800 376 or by email: asel.djakypbekova@gmail.com (program coordinator Asel Dzhakypbekova). For more information visit: www.roza.kg